Help Center
How can we help?
The most common questions, answered. Still stuck? Email support@meetly.pt.
Joining a meeting
Do I need an account?
Yes. Open the meeting link, log in or create an account, activate Meetly Pro, and you'll go straight into the meeting. If the host has the waiting room on, they'll let you in.
Which browsers are supported?
The latest versions of Chrome, Edge, Safari and Firefox on desktop, and Safari or Chrome on iPhone, iPad and Android.
“This meeting has ended”
The host ended the meeting, or the link expired. Ask the host for a new link.
Audio and video
“Camera unavailable” or “Microphone blocked”
- Click the camera icon in your browser's address bar and allow access for Meetly, then press Try again.
- On macOS, check System Settings → Privacy & Security → Camera / Microphone and enable your browser.
- Close other apps that might be using the camera (another video call, for example).
Others can't hear me
Check that you're not muted (the microphone button is red when muted) and that the right microphone is selected in Audio & video settings.
Connection is “Unstable” or “Poor”
Move closer to your Wi-Fi router, close large downloads, or turn your camera off to save bandwidth. Meetly reconnects automatically if the connection drops.
Recording, transcription and AI
Where do recordings go?
Recordings are saved directly to the host's device as a video file when recording stops. Everyone in the meeting sees a REC indicator while recording.
Why doesn't transcription pick up my voice?
Live transcription currently uses your browser's speech recognition, which works best in Chrome and Edge on desktop.
Billing
How much is Meetly Pro?
€4.99 per month. One plan, everything included.
Do I need a subscription to use Meetly?
Yes. Every feature — including joining a meeting you were invited to — requires Meetly Pro. You subscribe right after creating your account.
How do I cancel?
Go to Billing and choose Cancel subscription. You keep Pro until the end of the period you've paid for.
How do I change my card or download invoices?
In Billing, choose Update payment method or Manage subscription. Payments and invoices are handled securely by Stripe.